A lead comes in, in English or Spanish, from a form, a text or a voicemail. Within seconds it's read, the details are pulled out, it's sorted by whether it's worth a truck, and a reply is drafted in the language the customer wrote in.
I'm a native Spanish speaker with eight years building the systems businesses run on. This isn't about translation. A lead in Spanish should get the same questions, the same routing and the same reply speed as a lead in English, instead of sitting in an inbox until somebody who speaks Spanish gets a minute.
Nothing is sent, booked or declined without approval. Every decision shows the rule behind it, so when one is wrong you can see why and fix the rule instead of guessing.